At Rivo Cabs, we are committed to protecting your privacy. To provide our transport services effectively, we collect essential personal information when you interact with our website, app, or customer service team. This collection is strictly limited to what is necessary for fulfilling your booking.
The data we collect includes your full name, phone number, email address, pickup and destination details, and payment information. We may also collect device or browser data, such as IP addresses and location data, to facilitate website functionality and enhance your user experience.
By providing this information, you consent to its collection and processing as described in this policy. We ensure that all data is gathered transparently and securely.
The personal data we collect is utilised primarily to process your bookings and ensure a smooth journey. This includes dispatching drivers to the correct location and facilitating payment processing for the services rendered.
Additionally, we use your data to communicate with you regarding your journey, such as sending booking confirmations, driver arrival notifications, and receipts. Your information also helps us manage customer support inquiries and resolve any issues that may arise.
Beyond direct service provision, we may use aggregated data to improve our services, monitor operational efficiency, prevent fraud, and comply with our stringent legal and regulatory obligations.
To maintain a secure environment for both our business and our customers, Rivo Cabs employs advanced fraud monitoring techniques. We take the security of transactions very seriously and proactively work to prevent financial crime.
Transactions and booking patterns may be monitored using automated systems designed to detect suspicious behaviour. This helps us to identify and prevent fraudulent bookings, unauthorised card usage, and potential cyber threats.
If our systems flag an activity as potentially fraudulent, we may temporarily suspend the booking or account and request further verification to ensure the legitimacy of the transaction.
Rivo Cabs respects your privacy and does not sell your personal information to third parties for marketing purposes. We only share your data when absolutely necessary to facilitate your journey and operate our business effectively.
Personal data may be shared with trusted service providers, such as our drivers, to enable them to locate you and complete the requested trip. We also share necessary details with secure payment processors to handle your transactions safely.
In certain circumstances, we may be required by law to disclose personal data to legal authorities, regulatory bodies, or law enforcement agencies to comply with legal obligations or to protect the rights and safety of Rivo Cabs and the public.
We retain your personal data only for as long as it is strictly necessary to fulfil the purposes outlined in this Privacy Policy. The retention period is determined by our operational needs, legal requirements, and accounting obligations.
For example, basic booking and transaction records must be kept for a specified period to comply with UK tax laws and financial regulations. Once this mandatory period has expired and the data is no longer needed for operational purposes, it will be securely deleted or anonymised.
You can be assured that we do not hoard personal data indefinitely, and we regularly review our data stores to ensure compliance with our retention policies.
Safeguarding your personal information is a top priority for Rivo Cabs. We implement robust technical and organisational security measures to protect your data from unauthorised access, accidental loss, misuse, or unlawful disclosure.
Our systems utilise industry-standard encryption protocols for data transmission, particularly for sensitive payment information. We also maintain strict access controls within our organisation, ensuring that only authorised personnel have access to personal data.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We continuously update our security practices to mitigate emerging risks.
Under the UK General Data Protection Regulation (UK GDPR), you are granted specific rights regarding your personal data. Rivo Cabs is fully committed to facilitating these rights for our customers.
You have the right to request access to the personal data we hold about you. Furthermore, you can request corrections to any inaccurate or incomplete information. In certain circumstances, you also have the right to request the deletion of your personal data from our systems.
To exercise any of these rights, or if you have questions or concerns about how we handle your data, please contact our support team. We aim to respond to all legitimate requests promptly and within the legally required timeframes.
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