When a customer makes a booking with Rivo Cabs, they enter into a legally binding agreement. By proceeding with a reservation, you acknowledge and accept these terms and conditions in full. It is the customer's responsibility to ensure that all booking details provided are accurate and complete.
Bookings must contain precise information, including the correct pickup location, destination, passenger details, and a valid contact number. Failure to provide accurate details may result in service delays or cancellations, for which Rivo Cabs cannot be held liable.
Rivo Cabs reserves the right to refuse or cancel any booking if the information provided is found to be incorrect, fraudulent, or if operational limitations prevent the safe and timely execution of the service.
By confirming a booking, customers explicitly authorise Rivo Cabs to charge their selected payment method for the agreed fares and any additional charges that may arise during the service. This includes, but is not limited to, waiting time, route changes, cleaning fees, and damage costs.
Payment must be settled as per the terms agreed upon at the time of booking. Any additional fees incurred during the journey will be processed using the original payment method, and a detailed receipt will be provided.
Unjustified chargebacks will be treated as a breach of contract. Rivo Cabs reserves the right to dispute any fraudulent or unjustified chargeback claims using substantial evidence, including trip records, timestamps, GPS data, driver reports, and communication logs.
Pricing is calculated based on the specific details of your booking, including the distance, estimated journey time, requested vehicle type, and any additional services required. Fares provided at the time of booking are estimates and may be subject to change under certain conditions.
Prices may be adjusted if the passenger requests route changes, additional stops, or if unexpected delays occur during the journey. Any modifications to the original booking may incur extra charges, which will be communicated by the driver or our support team.
We understand that travel plans can change. However, due to the allocation of driver resources, strict cancellation rules apply. For cancellations made more than 24 hours before the scheduled pickup time, a refund may be issued, subject to processing fees and depending on the original payment method.
For cancellations made less than 24 hours before the pickup time, cancellation charges may apply, up to the full amount of the fare. This policy is necessary to compensate our drivers for their lost time and reserved availability.
No-show bookings, where the passenger fails to appear without prior notice, will be charged in full, as the driver's time and the vehicle have been exclusively reserved for that period.
A booking is classified as a "no-show" in several specific situations where the service cannot be rendered due to the passenger's absence or lack of communication. If a passenger is not present at the designated pickup location at the scheduled time, it is considered a no-show.
Furthermore, a no-show applies if the passenger does not answer phone calls or text messages from the driver or our dispatch team after the vehicle has arrived. Providing incorrect booking information that prevents the driver from locating the passenger also constitutes a no-show.
Finally, if a passenger refuses to commence the journey after the driver has already arrived at the pickup location, the booking will be treated as a no-show, and full charges will apply.
To ensure a smooth experience, Rivo Cabs offers complimentary waiting time for all bookings. For airport pickups, we provide up to 60 minutes of free waiting time from the moment your flight lands, allowing you sufficient time to pass through immigration and collect your luggage.
For standard, non-airport pickups, a complimentary waiting period of approximately 10 to 15 minutes is included. We kindly ask passengers to be ready at the designated time to avoid delays for subsequent bookings.
Should you require the driver to wait beyond the complimentary period, additional waiting time will be charged based on our standard company rates. These charges will be added to your final fare.
When flight numbers are provided at the time of booking, Rivo Cabs may monitor your flight status to adjust the pickup time in case of early arrivals or minor delays. This service is intended to provide a seamless airport transfer experience.
However, the company is not responsible for incorrect flight information supplied by passengers, sudden cancellations, or missed connections. It is strictly the passenger's responsibility to provide accurate and up-to-date flight details.
If a flight is severely delayed or diverted, we will make reasonable efforts to accommodate the changes, but we cannot guarantee vehicle availability outside the originally scheduled timeframe.
While Rivo Cabs strives to provide a reliable and punctual service, we are not liable for indirect or consequential losses that may arise from delays or service interruptions. This includes, but is not limited to, missed flights, missed trains, missed appointments, or business losses.
In the unlikely event of a service-related issue, our maximum liability is strictly limited to the value of the booking itself. We recommend that passengers allow ample time for their journeys, especially when travelling to airports or important events.
Rivo Cabs prioritises the safety and well-being of both our passengers and drivers. We expect all passengers to behave in a respectful and orderly manner during their journey. Drivers reserve the right to refuse service or terminate a journey immediately if passenger behaviour threatens safety or causes distress.
Unacceptable conduct includes, but is not limited to, abusive language, physical violence, severe intoxication, or any illegal activity within the vehicle. In such instances, law enforcement may be contacted if necessary.
If a service is terminated due to passenger misconduct, no refund will be issued, and the passenger will remain liable for the full fare of the booked journey.
Passengers are responsible for treating our vehicles with care. Any damage caused to the interior or exterior of the vehicle during the journey, whether intentional or accidental, will be the financial responsibility of the passenger who made the booking.
Cleaning fees may be applied in cases where the vehicle requires professional valeting due to spills, sickness, or excessive mess left by passengers. These fees are necessary to restore the vehicle to a standard suitable for the next customer.
Any such charges for damage or extensive cleaning will be directly applied to the original payment method used for the booking, and an invoice detailing the costs will be provided.
To protect our business and our customers, Rivo Cabs actively monitors all bookings and transactions for fraudulent or suspicious activity. We employ security measures to ensure the integrity of our booking system and payment gateways.
The company may request additional identification or payment verification from passengers before confirming or executing a booking. We reserve the right to cancel suspicious bookings or permanently block user accounts without prior notice if fraudulent activity is suspected.
Our private hire services are time-sensitive, and driver resources are heavily allocated once a booking is confirmed. When a vehicle is dispatched, costs are immediately incurred by the company.
If a customer initiates a credit card chargeback without a valid, documented reason, Rivo Cabs reserves the right to vigorously dispute the claim. We will present all necessary evidence to financial institutions to recover our costs.
Customers who initiate fraudulent chargebacks may also be liable for administrative fees and legal costs incurred during the dispute process, and may be banned from using our services in the future.
Rivo Cabs cannot be held responsible for delays, cancellations, or failure to perform our services if such issues are caused by events beyond our reasonable control. These "Force Majeure" events exempt the company from standard liability.
Examples of such events include, but are not limited to, severe and unpredictable traffic congestion, sudden road closures, extreme weather conditions, traffic accidents, industrial strikes, or newly imposed government restrictions.
All services provided by Rivo Cabs, and these Terms and Conditions in their entirety, are governed by and construed in accordance with the laws of England and Wales.
Any disputes or claims arising out of or in connection with our services will be subject to the exclusive jurisdiction of the courts of England and Wales. By using our services, you agree to submit to this legal jurisdiction.
Your message has been received. Our team will contact you shortly.
